Support

Email is the fastest path. A person answers, usually within one business day.

Licensing and accounts: info@bluebasinsystems.com
Include: Your agency, the product, the version shown in the title bar, and for licensing questions the machine ID from the license dialog. Never include case material.
Lost or replaced computers: Release the seat from your account under Licenses, then redeem the same key on the new computer.
Offline license files: Ask by email with the machine ID and the name of the workstation or investigator. There is no charge.
Procurement paperwork: Quotes, W-9, sole-source letters and insurance certificates are available to verified agencies from their account or by email.